Terms & Conditions

Return & Exchange

We do take great pride in the selected products on offer. If for any reason you are unhappy with the item you received, contact us immediately and we will gladly refund you or replace it.
If your purchased item has been damaged in transit please contact us asap and we will launch a claim with the courier company.
Please note that soaps and body brushes as well as gift vouchers can not be returned.
Shipping cost for returns are the responsibility of the customer.
In any case you will need to provide a proof of purchase.

Shipping

We offer free shipping on orders over $150, nation wide (wholesaling and bulk purchase are excluded).
For everything under $150 we charge standard rates of $10 North Island and $15 South Island.
All items are wrapped and packed with the greatest care, if you wish to have gift wrapping or a special note in your package please write us a NOTE in the Check Out section. Please be aware purchasing throughout Alert Levels of COVID 19 could cause a few days delay, please get in touch with us directly if you're concerned about this.
Currently we do not offer international shipping.

Click & Collect

We are now offering a Click and Collect Service for our Raglan Store. You can shop online and come and collect from the store. You'll receive a notification via email when your order is ready for collection. If you need your items gift wrapped or with a gift note that is something we can still happily do for you. 

Please park directly outside of the shop, on the yellow lines directly in front of the door if you need to. If your order is not already waiting for you out the front of the shop window please knock on the door if there is no one in the storefront (we could be out in the studio) and we can bring it forward for you whilst keeping a 2 metre social distancing safety measure.

COVID 19 Restrictions

Dispatching will continue on Alert Levels 1,2 & 3. Our online store will remain open to online orders throughout Alert Level 4 but orders will be dispatched upon the alert being lifted. Rest assured the stock will be reserved for you when you place your order. If you have any questions about this please get in touch with us through our email info@tonyslypottery.com

 

Hand Made 

All of the Tony Sly Pottery is hand crafted right here in our Raglan workshop and here only.
Please appreciate that this also means each item has it's own characteristic look and can be slightly different in shape and shade of color to the one pictured in the online store. This is normal and part of the process.

Each item has that beloved "handmade" look and is what makes Tony Sly Pottery so special. 

A lot of the accessories we choose to compliment our pottery range are also hand made and can have similar variations.